At Gem Chronicles, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange process. Please review our return policy below for details on eligibility, time frames, and instructions.

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1. Eligibility

• Items must be returned within 14 days of the delivery date.
• Items must be unworn, unwashed, and in their original condition with all tags attached.
• Proof of purchase (order number or receipt) is required for all returns and exchanges.

Note: Final sale items (e.g., clearance or discounted items) are not eligible for return or exchange unless defective.

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2. How to Initiate a Return or Exchange

1. Log in to your account on our website and go to the “Order History” section to start the return process.

• If you checked out as a guest, contact us at customer@gemchronicle.com with your order number.

1. Select the items you wish to return or exchange and provide a reason for the return.
2. Once your return request is approved, you will receive a Return Authorization Number (RMA) and instructions for shipping your items back to us.

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3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us.
• We recommend using a trackable shipping method, as we are not responsible for lost or damaged return packages.
• Return shipping costs are non-refundable.

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4. Refunds

• Once we receive and inspect your returned items, we will process your refund within 14 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping costs are non-refundable unless the return is due to an error on our part.

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5. Exchanges

• Exchanges are subject to availability. If the item you want is out of stock, we will issue a refund instead.
• To request an exchange, follow the same steps as initiating a return and specify the item(s) you would like to exchange.

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6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at customer@gemchronicle.com with your order number and photos of the issue. We will provide a prepaid return label and process a refund, exchange, or replacement as soon as possible.

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7. Final Sale Items

Items marked as “Final Sale” cannot be returned or exchanged unless they are defective. Please review product descriptions carefully before purchasing.

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8. Store Credit

If you prefer, we can issue store credit instead of a refund. Store credit does not expire and can be used for future purchases.

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9. Contact Us

If you have any questions about our return policy or need assistance, please contact us at:

• Email: info@gemchronicle.com
• Phone: +44 776 598 4130
• Hours: Monday-Friday, 9 AM – 5 PM GMT

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10. Policy Updates

This return policy is subject to change without prior notice. Please check back regularly for updates.

Thank you for shopping at Gem Chronicle! We appreciate your trust and are committed to providing you with the best shopping experience.