Terms and Conditions for Gem Chronicle

Welcome to Gem Chronicle! These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

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1. Acceptance of Terms

By using our website, you confirm that you are at least 18 years old or have the consent of a parent or guardian to make purchases. You agree to use the website for lawful purposes only and in accordance with these Terms and Conditions.

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2. Account Registration

To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.

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3. Product Information

We strive to provide accurate descriptions, images, and pricing for all products. However, we do not guarantee that all information is error-free, complete, or current. If you find a product to be incorrectly described or priced, please contact us before placing an order.

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4. Orders and Payment

• Order Acceptance: Your order is an offer to purchase products. We reserve the right to accept or decline your order for any reason, including stock availability or pricing errors.
• Payment: We accept Credit/Debit Cards, PayPal, Klarna and Direct Bank Transfer. Payment is processed securely, and you agree to provide accurate payment information.
• Pricing: Prices are subject to change without notice. All prices are in Great Britain Pounds(£) and do not include taxes or shipping fees unless stated otherwise.

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5. Shipping and Delivery

• Shipping: We aim to process and ship orders within 7 business days. Delivery times depend on your location and the shipping method selected.
• Risk of Loss: The risk of loss or damage to products passes to you upon delivery.
• International Orders: You are responsible for any customs duties, taxes, or fees imposed by your country.

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6. Returns and Refunds

• Returns: We accept returns within 14 days of delivery, provided the items are unused, in their original packaging, and accompanied by proof of purchase.
• Refunds: Refunds will be issued to the original payment method once the returned items are received and inspected. Shipping costs are non-refundable unless the return is due to our error.
• Exchanges: Exchanges are subject to product availability.

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7. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Gem Chronicle and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

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8. Limitation of Liability

To the fullest extent permitted by law, Gem Chronicle shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products. Our total liability for any claim shall not exceed the amount paid for the product in question.

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9. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to the practices described in the Privacy Policy.

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10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after any changes constitutes your acceptance of the revised terms.

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11. Governing Law

The laws of the United Kingdom govern these Terms and Conditions. Any disputes arising from your use of the website shall be resolved in the courts of United Kingdom.

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12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

• Email: info@gemchronicle.com
• Phone: +44 776 598 4130
• Address:62 Merlin Crescent Townhill, Swansea, SA1 6PR, United Kingdom

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Thank you for shopping with Gem Chronicle! We appreciate your trust and hope you enjoy your experience with us.

Last Updated: 16-03-2025