Shipping Policy
Thank you for shopping at Gem Chronicles!
We strive to ensure your orders are delivered quickly and efficiently. Please review our shipping policy below for details on delivery times, shipping methods, and other important information.
1. Shipping Destinations
We currently ship primarily within the United Kingdom as well as to international destinations. If your country is not listed, please contact us at customer@gemchronicle.com to check availability.
2. Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. During peak seasons or promotional periods, processing times may be slightly extended.
3. Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days
- Express Shipping: 1–2 business days
Please note: Delivery times are estimates and begin once the order has been shipped, not when it is placed. Delivery durations may vary depending on your location and the shipping carrier.
4. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order, selected shipping method, and destination.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your package via our website or the shipping carrier’s website.
6. International Shipping
For international orders, please note:
- Delivery times may vary due to customs processing and local postal services.
- Customers are responsible for any customs duties, taxes, or import fees, which are not included in the product or shipping costs.
- We recommend contacting your local customs office for further information.
7. Delays
While we make every effort to deliver your order on time, unforeseen circumstances such as weather conditions, carrier delays, or customs inspections may cause delays. We appreciate your understanding.
8. Incorrect or Incomplete Addresses
Please ensure your shipping address is accurate and complete. If an order is returned due to incorrect or incomplete information, you will be responsible for the reshipping costs.
If you need to update your address, contact us immediately at customer@gemchronicle.com.
9. Lost or Stolen Packages
If your tracking information indicates that your package has been delivered but you have not received it, please first contact your local post office or carrier. If the issue remains unresolved, reach out to us at customer@gemchronicle.com, and we will assist you.
10. Returns and Exchanges
If you are not satisfied with your purchase, please refer to our Return & Exchange Policy for instructions on returning or exchanging items.
Contact Us
If you have any questions about our shipping policy, please contact us:
- Email: info@gemchronicle.com
- Phone: +44 776 598 4130
- Hours: Monday – Friday, 9 AM – 5 PM GMT
Thank you for choosing Gem Chronicles!
We appreciate your business and look forward to serving you.