Thank you for shopping at Gem Chronicles! We strive to ensure your orders are delivered quickly and efficiently. Please review our shipping policy below for details on delivery times, shipping methods, and other important information.

1. Shipping Destinations
We currently ship to majorly the United Kingdom and International destinations. If your country is not listed, please contact us at customer@gemchronicle.com to inquire about availability.

2. Processing Time
All orders are processed within 1-3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays. During peak seasons or sales, processing times may be slightly longer.

3. Shipping Methods and Delivery Times
We offer the following shipping options:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Express Shipping: 1-2 business days
Delivery times are estimates and begin once the order has been shipped, not when it is placed. Delivery times may vary depending on your location and shipping carrier.

4. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order, shipping method, and destination.

5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our website or the carrier’s website.

6. International Shipping
For international orders, please note:
Delivery times may vary depending on customs and local postal services.
Customers are responsible for any customs duties, taxes, or import fees. These charges are not included in the product or shipping costs.
We recommend checking with your local customs office for more information.

7. Delays
While we make every effort to deliver your order on time, unforeseen circumstances such as weather, carrier delays, or customs inspections may cause delays. We appreciate your understanding in such situations.

8. Incorrect or Incomplete Addresses
Please ensure your shipping address is accurate and complete. If an order is returned to us due to an incorrect or incomplete address, you will be responsible for the cost of reshipping. Contact us immediately at customer@gemchronicle.com if you need to update your address.

9. Lost or Stolen Packages
If your tracking information shows that your package was delivered but you have not received it, please contact your local post office or carrier first. If the issue is not resolved, reach out to us at customer@gemchronicle.com and we will assist you.

10. Returns and Exchanges
If you are not satisfied with your purchase, please refer to our Return & Exchange Policy for details on how to return or exchange items

Contact Us
If you have any questions about our shipping policy, please contact us at:
Email: info@gemchronicle.com
Phone: +44 776 598 4130
Hours: Monday-Friday, 9 AM – 5 PM GMT
Thank you for choosing Gem Chronicles! We appreciate your business and look forward to serving you.

Note: This shipping policy is subject to change without prior notice. Please check back regularly for updates.